State Farm® Insurance Agent Ed Paton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt Laur
November 4, 2024
5
out of
5
rating by Matt Laur
"Quick and very easy to work with. Jessica is great!"
We responded:
"Thanks for the fantastic review, Matt! I'm glad you found our service quick and easy. Jessica is indeed a valuable part of our team, and we're happy to have her. If you need anything else, feel free to reach out. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Taylor Johnson
October 22, 2024
5
out of
5
rating by Taylor Johnson
"Jessica is a such a pleasure to work with. She was so friendly and patient during the quoting process. Her advice was also essential in helping me identify the best policy option for me. I look forward to working with her more in the future, and I’d highly recommend this branch to others."
We responded:
"Taylor, thank you for your wonderful review! I'm glad to hear that Jessica made the quoting process smooth and enjoyable for you. Her dedication to providing friendly and patient service is something we truly value. We're grateful for your recommendation and look forward to assisting you with your insurance needs in the future. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Basco Selanikio
September 12, 2024
5
out of
5
rating by Basco Selanikio
"Absolutely impeccable service! I could not ask for more helpful and thorough guidance when it comes to all my insurance needs. Shoutout to Eric Elder, he really spelled it out for me plainly and simply 🙏"
We responded:
"Hi Basco, thank you for your kind words and the 5-star review! I'm glad you found our service impeccable and that Eric was able to provide clear and helpful guidance for your insurance needs. We appreciate your shoutout to Eric and are grateful to have him on our team. If you need any further assistance, don't hesitate to reach out. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Zoe Clark
September 11, 2024
5
out of
5
rating by Zoe Clark
"I love working with Ed’s office!!! The staff is so great!!!"
We responded:
"Thank you, Zoe! I'm glad you enjoy working with our office and appreciate your kind words about our staff. We're here for any of your future needs. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Greg Atkins
September 10, 2024
5
out of
5
rating by Greg Atkins
"I love working with Ed Paton's team. They are always willing to go the extra mile to help their clients and they have a great culture."
We responded:
"Greg, thank you for your wonderful review! I'm glad to know that our team’s dedication and culture have made a positive impact on your experience. We always strive to go the extra mile for our clients. If you ever need further assistance, we're here to help. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Scotty
August 27, 2024
5
out of
5
rating by Scotty
"Ed Paton's office is awesome. I worked with Eric Elder to set up policies for all our vehicles and he helped us through everything and got us great rates too. I highly recommend working with this office, and ask for Eric! He's the GOAT."
We responded:
"Scotty, thank you for your positive review. I'm glad Eric was able to assist you with setting up policies for your vehicles and securing great rates. We appreciate your recommendation and are always here to help with any future needs. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Becky Dingle
June 17, 2024
5
out of
5
rating by Becky Dingle
"Ed Paton’s State Farm agency is great to work with. The staff was able to take care of my insurance needs professionally."
We responded:
"Becky, I'm thrilled to hear you had a great experience with our State Farm agency! We're pleased that our staff professionally handled your insurance needs. Thank you for choosing us, and we look forward to assisting you further in the future! - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Assets 4 You
March 20, 2024
1
out of
5
rating by Assets 4 You
"3/19/2024 Response/Correction: I/ME requested an office transfer myself. I wrote STATE FARMS, and I've been awaiting a response, which I received a week ago. I am going through the transfer status now. I stand by everything that I've written. Poor service on steriods. The incidents did occur and are accurate.... Why would you want to have an insurance agent who won't return your 10 calls and is always out of the office. And, the staff treats you horribly. It's funny how all of a sudden 5 star reviews are posting around the same time I wrote this one. What a coincidence. Or, a bad case of cohesion. Out of 30 years of purchasing insurance, this office is by far the worst ever. I mean the WORST. DON'T DO BUSINESS AT THIS OFFICE. The office manager and each staff member are so nasty and rude. They talk to you so disrespectful and unprofessional. I've ask to speak with Ed Patton on 10 different attempts, and he has never returns my calls or request..This office takes your money, gives you the HIGHEST quotes, and then deny your claims whenever they can. It's always something new... loopholes and deceptions. When you need them, they are never there. The office always goes into voicemail. Poor leadership and business model. This office needs to lose their franchise license because they are clearly misrepresenting the STATE FARM brand. After 10+ plus I am going to be leaving them and I will never return. BUYER BEWARE.! Stay away from Geneva, Jes or JAZ ????in this office, she is the epidemy of rude. She had the nerve to tell me, if I did not like the terms and the way my policy was written, I can/should go somewhere else. I took her advice. Thanks Office Manger, great job!!!. My premium is $3300 a year. And, not one claim, 10+ year customer. And this is how someone talks to you. AND TREATS YOU!! Everywhere I go, I will pride myself on making sure that no one patronizes this office. And, the entire staff needs diversity training. My opinion is, I was discriminated against. NEVER SPEND YOUR MONEY AT ED PATTON STATE FARM OFFICE, YOU WILL REGRET IT!"
We responded:
"While we appreciate all feedback from our clients, I would like to firmly clarify that the accusations made in your review is entirely inaccurate. Despite my team's numerous attempts and conversations to assist you with your homeowner's policy and explain your coverages, you expressed dissatisfaction with our customer service. It was then my office manager Geneva, suggested submitting an “agent transfer request” since you no longer wished to continue speaking with our office. This way, you would still have the ability to keep your policy with State Farm. I take immense pride in my team members and the high standard of customer service and respect they provide to our clients, as evidenced by our prior reviews. I hope this clears up any misunderstanding and we remain committed to providing exceptional service to all of our clients."
Angie distefano
March 4, 2024
5
out of
5
rating by Angie distefano
"I have been with them for many years and i am never disappointed. Nice polite and helpful. The rates are reasonable. Will recommend over and over again."
We responded:
"Angie, we sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our insurance and customer service."
Karen Burroughs
February 23, 2024
5
out of
5
rating by Karen Burroughs
"Ed Paton and his team deliver outstanding customer service. They take the time to fully understand my needs, answer my questions thoroughly while being so patient and friendly. I highly recommend them for any of your insurance needs."
We responded:
"Thank you Karen for your 5 star review. My team and I enjoy working with you and we appreciate your business. "
Elise LaRosa
February 23, 2024
5
out of
5
rating by Elise LaRosa
"Ed is always so personable and welcoming when we're speaking! He explains all policies clearly and gives me all the options available to me. I cannot say anything bad about him and his team!"
We responded:
"Thank you for your kind words and we appreciate your business. "
Samantha Grantham
February 23, 2024
5
out of
5
rating by Samantha Grantham
"Ed Paton State Farm Insurance Agent is very professional and offers quick and efficient resolutions for insurance needs. Ed has an amazing team !! Keep up the good work!"
We responded:
"Thank you Samantha, my team and My team and I enjoy working with you. Thank you for your support and your business. "
Savanah Albert
February 21, 2024
5
out of
5
rating by Savanah Albert
"Ed Paton is a great guy to work with. Very genuine!"
We responded:
"Thank you, Savanah, for choosing us. We're delighted we could assist with your insurance needs!"
Serena Buckler
February 21, 2024
5
out of
5
rating by Serena Buckler
"Ed Paton is the best, 10/10 recommend!"
We responded:
"Serena, thank you for the five stars! We appreciate you!"
Peter Hunt
January 12, 2024
5
out of
5
rating by Peter Hunt
"Ed Paton's office has always taken care of my insurance needs. Great to have Statefarm."
We responded:
"Peter, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your insurance needs."
Arthur Loughran
July 13, 2023
5
out of
5
rating by Arthur Loughran
"I enjoyed working with this office. They were quick and very helpful with my policy changes and mistakes."
We responded:
"We are overjoyed by reviews like this, Arthur! Thank you for sharing your experience with our office."
Kevin King
June 21, 2023
5
out of
5
rating by Kevin King
"Always a good experience, especially with Geneva! Also worked with Ed to resolve a claim a few years back. Had phone issues today while working with Jessica on a new commercial rental policy, but I'm sure that was just today."
We responded:
"Hi Mr. King, Thank you for the 5 star review! We really enjoy working with you and I will be sure to share your kind words with Geneva and Jessica. "
jeffrey landow
February 21, 2023
5
out of
5
rating by jeffrey landow
"Ed is the best! We have multiple real estate purchases every year, him and his team keep us organized and get us the necessary coverage we need while making the process seamless. Highly recommend!"
We responded:
"Jeff, thank you for the kind review. We all really enjoy working with you and can't wait to see your next real estate purchase. Thanks again!!"
yolanda davis
February 2, 2023
5
out of
5
rating by yolanda davis
"I always have the best experience with Ed Paton and his staff at my State Farm. They always provide great services. Any of my issues has always been solved immediately. Thanks to my State Farm family. You’ll are the best."
We responded:
"Thank you Yolanda for taking the time to leave us a review. We appreciate your business and I know Kiersten, from my office really enjoys working with you as well."
Eileen Roy
December 29, 2022
5
out of
5
rating by Eileen Roy
"Ed and his staff go above and beyond to make sure all my questions are answered. Very happy with the office and services."
We responded:
"Thank you for taking the time to give us a review. We appreciate your business and enjoy working with you."
Kevin Donahue
December 29, 2022
5
out of
5
rating by Kevin Donahue
"Honest, friendly, professional service. His staff is always there to answer questions and help. Always feel I get the right product for my needs."
We responded:
"Thank you for your review. My team and I really enjoy working with you and your family."
Elizabeth Makowski
November 22, 2022
5
out of
5
rating by Elizabeth Makowski
"Ed and his team are absolutely amazing!! I strongly recommend his agent for any of your insurance or financial needs!"
We responded:
"Thank you Elizabeth for leaving us a review. We appreciate your business! "
Chad Smith
September 9, 2022
5
out of
5
rating by Chad Smith
"Eddie Paton is a trustworthy guy that cares about people and it consistently shows! Plus, he has a wealth of knowledge in the insurance world!!"
We responded:
"Thank you so much for the kind review and we appreciate your business."
Kevin Lin
July 10, 2022
1
out of
5
rating by Kevin Lin
"The lady I was spoken to on the phone was rude. I asked to cancel the account and without letting me finish asking the questions she hung up on me. I called state farm to confirm the cancellation and she didn't put it in. I have to call again asking her to cancel and this time she cancelled on the wrong date (cancelled one day too late, the cancellation was scheduled over a week in advance) and now there seems like nothing I can do since the agent won't respond or call me about this issue. This is the second time I have trouble communicating with them regarding policy changes. I was right to switch insurance provider"
We responded:
"I have edited my original response to your review since you have now provided feed back. I can understand the issue at hand and it is an easy fix to change your cancellation date. I apologize you had this experience. You called both times outside of my office’s normal business hours and spoke to individual that work directly for State Farm and not me. I have no insight into your conversation but It obviously was less than satisfactory. I will unfortunately pay the price by receiving a 1 star review but again have no control over what took place. What my office can do is fix the cancellation date as you requested for which we will send you an email confirmation. My office prides itself on great customer service and prefer that our customers contact us during normal business hours if possible or by email. Thanks again for your review and I will be sharing your issue with the appropriate individuals at State Farm that handle after hour service."
Drew Paton
June 18, 2022
5
out of
5
rating by Drew Paton
"The experience of working with State Farm is one thing but working with this agency is next level! I feel like Ed Paton is Family."
We responded:
"Andrew, Thank you for your kind words and your review."