State Farm® Insurance Agent Ed Paton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
marlana hawkins
May 3, 2025
5
out of
5
rating by marlana hawkins
"My interaction with Ms. Beck was outstanding. She made it easy for me to immediately change insurance companies after being with them for so long. Her personality is what people need in this world today."
We responded:
"Thank you, Marlana, for sharing your experience! I'm happy to hear that Beck made your transition smooth and enjoyable. Her dedication and personality truly make a difference. If you have any more questions or need further assistance, feel free to reach out anytime!"
John Tyner II
May 1, 2025
5
out of
5
rating by John Tyner II
"Dillon Longo spent a great deal of time answering all my questions relating to policy coverage (as any good agent would) in comparison to current policies being replaced. What I found outstanding about Dillon was that he was the only insurance agent, of those who answered my internet cattle-call for details, that stuck to all the "answer me this" questions to the bitter end. Good agent, good products --- thank you!"
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Dillon took the time to thoroughly address all your questions and provide the detailed information you needed. It's great to know that his dedication stood out to you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
V. Johnson
May 1, 2025
5
out of
5
rating by V. Johnson
"Dillon Longo contacted me to discuss insurance rates for my cars. He was very courteous and pleasant during the call. He discussed in detail several ways that I would save money if I switched to State Farm. I was surprised at how much I could save and decided to switch to State Farm. Overall, Dillon was very professional and thorough in breaking down the cost and discounts for the new coverage for my cars. He provided excellent customer service and I would definitely recommend him to others."
We responded:
"Thank you, V. Johnson, for sharing your experience! I'm happy to hear that Dillon provided you with detailed information and excellent service. It's great to know that the savings and coverage options met your expectations. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
Rebecca Daugherty
April 23, 2025
5
out of
5
rating by Rebecca Daugherty
"This agency, has by far, the most knowledgeable staff of the 3 agencies I have worked with over the years. You have a question; they can answer it. I was particularly impressed with Eric Elder. This is a first rate State Farm agency!"
We responded:
"Thank you, Rebecca, for your wonderful feedback! I'm glad to know that our team's expertise stood out to you. Eric will be delighted to hear your kind words about his service. If you have any more questions or need assistance, we're here to help!"
Wallace Johnson
April 23, 2025
5
out of
5
rating by Wallace Johnson
"Very knowledgeable rep with great demeanor"
We responded:
"Thank you, Wallace, for your positive feedback! I'm glad to know that you appreciated the knowledge and demeanor of our representative. If you have any more questions or need any other assistance, feel free to reach out. We're here to help!"
Te'ara (TT)
April 11, 2025
5
out of
5
rating by Te'ara (TT)
"Dillon was hands down the best agent I’ve ever worked with. He seriously didn’t disappoint. He took the time to explain everything and made sure I was making the right choice for me and my family. If I could give 100 stars, I would! He was super professional but also really funny and easy to talk to. I never felt rushed. He told me he was on my time, and he meant it. (Sorry it took me three weeks to decide!) If you want someone who’s patient, knowledgeable, down to earth, and actually cares about helping you and not just making a sale, Dillon is the one. Highly recommend! Thanks again for this experience. I’m sure I’ll have more questions to ask lol"
We responded:
"Thank you so much, Te'ara, for sharing your experience! I'm happy to hear that Dillon provided such exceptional service and made the process enjoyable and informative for you and your family. It's great to know that his professionalism and approachability made a difference. Please feel free to reach out anytime with more questions or if there's anything else we can assist you with. We're here to help!"
trudy jones
April 4, 2025
5
out of
5
rating by trudy jones
"Dillon Longo,I had a great experience with your office today . You have outstanding communication skills and your knowledge of the policy I was interested in was excellent. I was able to lock in a great policy and plan on having additional conversations in regards to additional legacy policies ."
We responded:
"Thank you, Trudy, for sharing your positive experience! I'm delighted that Dillon's communication skills and policy knowledge made a difference for you. It's wonderful to know you secured a great policy and are considering further discussions on legacy policies. We're here for any questions or assistance you may need in the future!"
Lisa Farinelli
April 1, 2025
5
out of
5
rating by Lisa Farinelli
"Over the past decade, this State Farm office has offered my family the most professional, caring and competent support. Shout out to Jessica who has always been there to receive my calls, provide timely responses addressing both simple and complex scenarios. We have been able to make educated decisions especially under very stressful circumstances thanks in large part to this support. I remain grateful for this ethical, kind and capable guidance. State Farm is fortunate to have an individual like Jessica on their team, and my family is very grateful for the help we have received over the years. THANK YOU!!"
We responded:
"Thank you, Lisa, for sharing your experience with our office over the years! I'm delighted to hear that Jessica has been a reliable support for your family, providing timely and thoughtful assistance. Your kind words about our team's professionalism and care mean a lot to us. We're here for any future needs or questions you might have. Thank you for your continued trust!"
Jenny Seburn
March 31, 2025
5
out of
5
rating by Jenny Seburn
"Jessica was very helpful in adding a car to my policy, despite it being early on a Monday morning and some technical issues. I have been happy with both my auto and home owners insurance through this agent!"
We responded:
"Thank you, Jenny, for sharing your experience! I'm glad to hear that Jessica was able to assist you, even with the early morning challenges. It's wonderful to know you're satisfied with your insurance with us. If you need any further assistance, feel free to reach out anytime."
James Wathen
March 12, 2025
5
out of
5
rating by James Wathen
"Fast. And friendly and good people."
We responded:
"Thank you, James! I'm happy to know you found our team fast and friendly. We appreciate your feedback and look forward to assisting you with any insurance needs in the future. Feel free to reach out anytime!"
Davidson Watts
March 5, 2025
5
out of
5
rating by Davidson Watts
"Ed Paton was both helpful and patient as I tried to both move and improve my auto insurance coverage from my previous carrier. And he saved me nearly $100 per month."
We responded:
"Thank you, Davidson, for sharing your experience! I'm glad I could assist you in moving and enhancing your insurance coverage while also helping you save nearly $100 each month. If you have any further questions or need any other assistance, feel free to reach out. We're here to help!"
Anthony Thompson
March 3, 2025
5
out of
5
rating by Anthony Thompson
"Excellent service! Eric was incredibly helpful and answered all our questions and even followed up to be sure everything was in order. Highly recommend!"
We responded:
"Thank you, Anthony, for your fantastic review! I'm delighted to hear that Eric was able to assist you so effectively and ensure everything was in order. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Kayla Skeete
February 21, 2025
5
out of
5
rating by Kayla Skeete
"Very professional employees that work with you to educate you on the options available. Dillon is a great representative to work with!"
We responded:
"Thank you, Kayla, for your wonderful feedback! I'm happy to know that our team, especially Dillon, was able to provide you with the information you needed. We're committed to helping our customers understand their options. If you have any more questions or need any other assistance, feel free to reach out!"
calvin johnson
February 14, 2025
5
out of
5
rating by calvin johnson
"had the pleasure of speaking with Eric, one of the representatives at Ed Paton State Farm Insurance. This young man was very informative and professional. He was knowledgeable about his product and made a lasting impression. He is precisely what more businesses need when speaking with clients over the phone. Ed and State Farm are fortunate to have Eric as a team member. Excellent job and excellent hire! Professional"
We responded:
"Thank you, Calvin, for sharing your experience! I'm happy to hear that Eric made such a positive impression with his professionalism and knowledge. We're grateful to have him on our team. If you have any questions or need further assistance, feel free to reach out anytime!"
Jasmine Petway
February 14, 2025
5
out of
5
rating by Jasmine Petway
"My experience was amazing good customer service I was very pleased"
We responded:
"Thank you, Jasmine, for sharing your experience! I'm happy to know you were satisfied with the customer service. If you have any questions or need assistance in the future, feel free to reach out."
Matt Laur
November 4, 2024
5
out of
5
rating by Matt Laur
"Quick and very easy to work with. Jessica is great!"
We responded:
"Thanks for the fantastic review, Matt! I'm glad you found our service quick and easy. Jessica is indeed a valuable part of our team, and we're happy to have her. If you need anything else, feel free to reach out. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Taylor Johnson
October 22, 2024
5
out of
5
rating by Taylor Johnson
"Jessica is a such a pleasure to work with. She was so friendly and patient during the quoting process. Her advice was also essential in helping me identify the best policy option for me. I look forward to working with her more in the future, and I’d highly recommend this branch to others."
We responded:
"Taylor, thank you for your wonderful review! I'm glad to hear that Jessica made the quoting process smooth and enjoyable for you. Her dedication to providing friendly and patient service is something we truly value. We're grateful for your recommendation and look forward to assisting you with your insurance needs in the future. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Basco Selanikio
September 12, 2024
5
out of
5
rating by Basco Selanikio
"Absolutely impeccable service! I could not ask for more helpful and thorough guidance when it comes to all my insurance needs. Shoutout to Eric Elder, he really spelled it out for me plainly and simply 🙏"
We responded:
"Hi Basco, thank you for your kind words and the 5-star review! I'm glad you found our service impeccable and that Eric was able to provide clear and helpful guidance for your insurance needs. We appreciate your shoutout to Eric and are grateful to have him on our team. If you need any further assistance, don't hesitate to reach out. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Zoe Clark
September 11, 2024
5
out of
5
rating by Zoe Clark
"I love working with Ed’s office!!! The staff is so great!!!"
We responded:
"Thank you, Zoe! I'm glad you enjoy working with our office and appreciate your kind words about our staff. We're here for any of your future needs. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Greg Atkins
September 10, 2024
5
out of
5
rating by Greg Atkins
"I love working with Ed Paton's team. They are always willing to go the extra mile to help their clients and they have a great culture."
We responded:
"Greg, thank you for your wonderful review! I'm glad to know that our team’s dedication and culture have made a positive impact on your experience. We always strive to go the extra mile for our clients. If you ever need further assistance, we're here to help. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Scotty
August 27, 2024
5
out of
5
rating by Scotty
"Ed Paton's office is awesome. I worked with Eric Elder to set up policies for all our vehicles and he helped us through everything and got us great rates too. I highly recommend working with this office, and ask for Eric! He's the GOAT."
We responded:
"Scotty, thank you for your positive review. I'm glad Eric was able to assist you with setting up policies for your vehicles and securing great rates. We appreciate your recommendation and are always here to help with any future needs. - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Becky Dingle
June 17, 2024
5
out of
5
rating by Becky Dingle
"Ed Paton’s State Farm agency is great to work with. The staff was able to take care of my insurance needs professionally."
We responded:
"Becky, I'm thrilled to hear you had a great experience with our State Farm agency! We're pleased that our staff professionally handled your insurance needs. Thank you for choosing us, and we look forward to assisting you further in the future! - Ed Paton - State Farm Insurance Agent, Huntingtown, MD"
Assets 4 You
March 20, 2024
1
out of
5
rating by Assets 4 You
"3/19/2024 Response/Correction: I/ME requested an office transfer myself. I wrote STATE FARMS, and I've been awaiting a response, which I received a week ago. I am going through the transfer status now. I stand by everything that I've written. Poor service on steriods. The incidents did occur and are accurate.... Why would you want to have an insurance agent who won't return your 10 calls and is always out of the office. And, the staff treats you horribly. It's funny how all of a sudden 5 star reviews are posting around the same time I wrote this one. What a coincidence. Or, a bad case of cohesion. Out of 30 years of purchasing insurance, this office is by far the worst ever. I mean the WORST. DON'T DO BUSINESS AT THIS OFFICE. The office manager and each staff member are so nasty and rude. They talk to you so disrespectful and unprofessional. I've ask to speak with Ed Patton on 10 different attempts, and he has never returns my calls or request..This office takes your money, gives you the HIGHEST quotes, and then deny your claims whenever they can. It's always something new... loopholes and deceptions. When you need them, they are never there. The office always goes into voicemail. Poor leadership and business model. This office needs to lose their franchise license because they are clearly misrepresenting the STATE FARM brand. After 10+ plus I am going to be leaving them and I will never return. BUYER BEWARE.! Stay away from Geneva, Jes or JAZ ????in this office, she is the epidemy of rude. She had the nerve to tell me, if I did not like the terms and the way my policy was written, I can/should go somewhere else. I took her advice. Thanks Office Manger, great job!!!. My premium is $3300 a year. And, not one claim, 10+ year customer. And this is how someone talks to you. AND TREATS YOU!! Everywhere I go, I will pride myself on making sure that no one patronizes this office. And, the entire staff needs diversity training. My opinion is, I was discriminated against. NEVER SPEND YOUR MONEY AT ED PATTON STATE FARM OFFICE, YOU WILL REGRET IT!"
We responded:
"While we appreciate all feedback from our clients, I would like to firmly clarify that the accusations made in your review is entirely inaccurate. Despite my team's numerous attempts and conversations to assist you with your homeowner's policy and explain your coverages, you expressed dissatisfaction with our customer service. It was then my office manager Geneva, suggested submitting an “agent transfer request” since you no longer wished to continue speaking with our office. This way, you would still have the ability to keep your policy with State Farm. I take immense pride in my team members and the high standard of customer service and respect they provide to our clients, as evidenced by our prior reviews. I hope this clears up any misunderstanding and we remain committed to providing exceptional service to all of our clients."
Angie distefano
March 4, 2024
5
out of
5
rating by Angie distefano
"I have been with them for many years and i am never disappointed. Nice polite and helpful. The rates are reasonable. Will recommend over and over again."
We responded:
"Angie, we sincerely appreciate your outstanding 5-star review! We truly appreciate your kind words and feedback regarding our insurance and customer service."
Karen Burroughs
February 23, 2024
5
out of
5
rating by Karen Burroughs
"Ed Paton and his team deliver outstanding customer service. They take the time to fully understand my needs, answer my questions thoroughly while being so patient and friendly. I highly recommend them for any of your insurance needs."
We responded:
"Thank you Karen for your 5 star review. My team and I enjoy working with you and we appreciate your business. "